RETURNS & EXCHANGES
Due to hygiene reasons we can only offer returns for faulty items.
We are happy to exchange products for a different shade, send us an email at firstname.lastname@example.org within 48 hours of receiving your hair extensions and return your item to: PONYTAIL pro, 30 Walter Street, Moorabbin VIC 3189, Australia.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
- Hair extensions and brushes
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We are happy to exchange products for a different shade, send us an email at firstname.lastname@example.org and send your item to: PONYTAIL pro, 30 Walter Street, Moorabbin VIC 3189, Australia.
To exchange your product, you should mail your product to: PONYTAIL pro, 30 Walter Street, Moorabbin VIC 3189, Australia
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.