How do i know what colour to choose?

Not sure which colour will best match your hair, feel free to send us an email at wecare@ponytailpro.com or for a faster response send us a DM on Instagram with a photo of your hair taken outside in natural lighting and one of our hair care team will be happy to match you. You can also view our colour chart here .

Can I use styling tools on my ponytail or halo?

All ponytail pro hair extensions can be heat styled to a maximum of 185 degrees C. Note some curling wands have multiple heat seatings, please do not use the 210 degree C heat setting as this will damage your hair extensions. GHD platinum hair straighteners are 185 degrees C and can be used on ponytail pro hair synthetic hair extensions. Straight extensions can be curled, however we recommend purchasing a curly hair ponytail or halo if you are after curls. You can straighten our curly hair extensions however they WILL NOT re curl once straightened.

how can i wash my synthetic hair extensions?

To take care of ponytail pro synthetic hair ponytails and halo extensions, wash them with a mild, sulfate-free shampoo in a sink filled with cool water. (Never wash in warm or hot water) To protect your synthetic hair extensions from damage when you're styling them, always use a wide-tooth comb to brush them and use heat-styling tools on a heat setting of no more than 185 degrees C.

Can I return my products?

We understand it can be hard to select the right colour the first time, so all ponytail pro synthetic hair extensions can be exchanged for another shade. Hair should be in original condition and exchanges should be organised within 48 hours of receiving your hair extensions. Please email wecare@ponytailpro.com to organise a change of colour. (Note we do not accept returns due to hygiene reasons)

Do you sell remy human hair?

Ponytail pro was founded in 2019 on the belief that beauty shouldn't come at the cost of exploitation, where in many countries women and in some cases children too are forced to sell their hair due to financial hardship which are then sold to factories to make products for human hair brands. Ponytail pro only sources heat resistant 'synthetic' hair extensions as we don't support exploitation of women and children.

What does pre-order mean?

We don't want you to miss out on your new ponytail pro synthetic hair extension so we allow certain colours and styles to be pre-ordered ensuring you receive the product before everyone else. Pre- order items will be shipped out between 2 - 4 weeks from the date of purchase. You can email wecare@ponytailpro.com for an update on your pre-order hair extensions.

Do you have any active discount codes?

Yes, if you sign up to our newsletter you will receive a first-time purchase discount code. The code will be sent to your email address. We also DM you a discount code for future purchases when you post a before and after photo on instagram tagging @ponytailpro